Project & Business Analysis for NFPs, NGOs, Government & Education
System and Business Process Review: Business Case
Description: The Department of Communities & Justice's (DCJ) Safer Pathway Program was developed to ensure all victims of Domestic and Family Violence (DFV) receive timely, consistent and effective responses from the DFV system. Stakeholders include Police, Victims Services, Legal Aid, Child Protection, Health, Housing Education, Community Corrections and Men's Telephone and Counselling Referral Service.
Problem: Business Case to understand the need for replacement and/or redesign of the ICT and associated business processes for Safer Pathway service delivery.
Solution: Series of workshops with stakeholders covering pain points, as-is and to-be processes, detailed document and data analysis, interviews with key subject matter experts, on-site visits.
Detailed report covering potential cost savings and short-term and long-term recommendations for next steps, including future state system design and considerations, risks and outcomes. DCJ used this business case to request additional funding for the recommended changes.
Scoping for Replacement Fundraising Platform
Description: Supports fundraising for cancer research to discover cancer cures.
Problem: Scoping of alternative fundraising platforms for its community and events fundraising in a condensed timeframe, with their main fundraising platform being imminently retired by the vendor .
Solution: Working closely with the fundraising team, analysis of the current business processes was carried out, through workshops, use cases and evaluation criteria. A shortlist of 3 platforms was proposed, together with a detailed gap analysis and a comparative pricing breakdown.
Scoping and Implementation of Domestic and Family Violence (DFV) Case Management System
Description: Not-for-profit, committed to reducing the impact of DFV and social isolation.
Problem: Case management of DFV clients was managed manually and in disparate ways, with no system to support their processes. New client and case management system required.
Solution: Leading workshops to understand business requirements, evaluation of criteria, mapping business requirements to tools and analysis of possible cloud technology solutions.
Following an RFP (Request for Proposal), a vendor was selected and management of the project from conception to implementation was delivered.
Services included project planning, vendor and sprint management, liaison with subject matter experts (SMEs), user acceptance testing, defects management and end user training.
Business Analysis for Government and NGO Software Provider
Description: Client and case management system vendor to NGO and Government.
Problem: Analyse client requirements, propose and implement solutions.
Solution: Rapidly build relationships and trust, thoroughly understanding the product and how it could be tailored for clients.
Together with enterprise database diagrams, business process workflows and workshops, the product was designed and built.
Through configuration, troubleshooting, testing and training, successful solutions were delivered.