Project & Business Analysis for NFPs, NGOs, Government & Education
“I highly recommend Tanya as a skilled and effective business analyst, following a review Tanya completed of our client information systems and processes in July 2021. Tanya is an excellent communicator and was able to liaise successfully with a wide range of stakeholders. Tanya produced a detailed report and associated diagrams and communication resources in a very timely manner. Tanya is adept at identifying key issues and solutions. Perhaps most importantly, Tanya was a genuine pleasure to work with – personable, reliable and flexible. I would have no hesitation in engaging Tanya for another project in future.”
Alice Stiles, Manager
Women's Domestic Violence Court Advocacy Program
Legal Aid NSW
“…Your skills, expertise, commitment, and approachability can't be faulted. I very much enjoyed working with you and you have helped in ensuring the product is of a high quality that can meet our specific needs!
Tanya was great in supporting my team not only to select the best database …, but she worked with the developers to make sure it was exactly what we needed. Tanya worked closely with me and my team so when the time came to go live it was a smooth and seamless experience that left us with a fantastic end product!!! Thanks Tanya, job VERY well done!!!”
Marianne Ibrahim
Family Violence Consultant
"I had the pleasure of engaging Tanya on a number of projects for our Government and NGO clientele. As a senior business consultant, she was able to quickly understand our client's needs and help them decide what really needed to be done. She was able to work directly with client stakeholders of various seniorities as well as our engineering team, essentially being the glue bringing the projects together - and always with positivity and a smile! Her focus on genuinely understanding users and their (usability) needs helped ensure that projects that we delivered were happily accepted and continue to be used ongoing."
Martin Scicluna, Principal Consultant
SmarterSoft
"My organisation undertook an important review and upgrade to our client case management system to support our work within in the family violence sector. As a National Peak body it was essential that we had a system that was able to support our clients, our frontline staff and our funders, and help us to grow into the future. The knowledge and support provided by Tanya was exceptional. The highly successful implementation of a new client management system for our services team and whole organisation was the end result of a very well-managed project. Tanya’s experience in project management and change management was evident from the outset. The initial consultation process ensured buy in by all stakeholders and helped to deliver a project that everyone was comfortable and confident in. Tanya was able to meet all timelines and ensure the new system was fully integrated successfully on time and above expectations. Tanya was committed to understanding our needs as an organisation and was able to provide keen insight, support and advice in a very agile and professional manner. Tanya felt very much like part of our team from beginning to end of project and this was a key strength to the project success."
Ross Sargeant, Acting Head of Services
No to Violence
"I am delighted to share my experience with Bortz Consulting while my organisation implemented Salesforce and Enrol HQ. Their thorough approach in conducting comprehensive business process analysis was crucial in optimising the operations for us. Tanya was excellent in bridging the gap between the technical stakeholders and the product users, aligning IT solutions with the CRM needs of my team.
The implementation of the various modules of both systems and the handling of complex data migration showcased this expertise. Their proactive risk mitigation, invaluable advice, and advocacy for the objectives my team were working towards saw them them not just as a vendor but as a true partner invested in our project's success. I have no hesitation in recommending Bortz Consulting to any organisation seeking a collaborative and impactful approach to project management."
Kelly Mancey - Director of Community Engagement & Advancement
Pymble Ladies' College
“I have had the pleasure of working with Tanya on a number of different projects over the past 12 months. Her ability to interpret and convert subject knowledge into practical and user-friendly systems that meet the needs of both high-level management and front-line staff is invaluable. She has great attention to detail and never misses a deadline and has been a critical part of moving our organisation forward to meet our strategic goals. I would highly recommend Tanya to anyone looking for the perfect mix of technical skill and communication know how.”
Kirsten Mead, Operations Manager
Domestic and Family Abuse Organisation
“Tanya recently conducted some scoping work for us and I found her excellent to work with.
All of our staff that engaged with her found her to be smart, professional and engaging. She was accountable for set timelines, budgets and the scope of work. The work that was delivered was of a high quality and we would definitely use Tanya again if the opportunity arose.”
Sarah Flanagan, Community & Events Fundraising Manager
Peter MacCallum Cancer Foundation Limited
“I worked with Tanya on a critical project where not only did she scope and develop very specific and on target business requirements but she also project managed the whole process from start to finish. We completed on target and on budget and I was very impressed with not only of the quality and quantity of work completed but also how easy it was to operate with her. I highly recommend Tanya and will definitely be keen to work with her in the future on other projects. If you need someone to take charge of a project whether it be discovery, scoping, requirements, recommendations, or to bring it across the line then Tanya is the person for you. The most talented business analyst and project manager I have ever worked with.”
Michael Baxter, Salesforce Administrator
Open Support
"Smokeball engaged Bortz consulting to help with the implementation of some new revenue management software. There were certain skills and experience that we didn’t have within our own team that were necessary to ensure a successful implementation. It was very difficult to find consultants who had exactly the skills and experience that we needed but we found it with Tanya and Clare. Tanya and Clare calmly guided us through process mapping, process design and improvement, implementation planning, user acceptance testing, implementation and post go live support including documenting our standard operating procedures. Tanya and Clare are positive patient and excellent at communicating and keeping a project moving forward. It was an absolute pleasure working with Tanya and Clare and we are very happy to have them within our community."
Michael Campbell, Chief Financial Officer
Smokeball - Cloud-Based Legal Software